Communication

If It’s About Business, Always Be Professional

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In the workplace, people almost always behave professionally, because they know it’s about business. During job interviews, people are equally aware that they must turn on that professional mode. However, I have seen a slip in professional behavior when it comes to networking.

Here’s just more evidence that it is important for people to be […]

Know When to Reprimand or Pursue a Teaching Moment

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Nancy was hired into an entry-level position in Human Resources immediately after college graduation. Her advantage with her new employer was that she was previously an intern with the company. Nancy showed work ethic, curiosity, a willingness to learn, and a willingness to do whatever was needed to complete a job.

For two years Nancy […]

What Happens in Life is Your Choice

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Virtually everything that happens to you or for you is by your own choice. People often approach life from the perspective that “stuff” happens to them. In reality each person is simply choosing not to take action, not to choose the destiny he or she desires in order to pass blame.

Let me explain: Imagine […]

Stress-Free Difficult Conversations

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When people anticipate a dialogue with a perceived downside-outcome, it causes anxiety eliciting a negative emotional response. This type of dialogue is called a “difficult conversation” and it occurs whenever one or both people involved in the dialogue anticipates a less than optimal scenario with that other person in the conversation.

We are all human. […]

Aggressive Versus Assertive

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There is a difference between being aggressive and being assertive. In the workplace, employees and managers working to advance themselves in their careers need to be clear on the distinction.

Aggressiveness is to be confrontational, possibly belligerent, hostile or violent behavior or attitudes toward another person. When someone is aggressive, he or she is ready […]

Great Leaders Know When to ‘Sharpen the Axe’

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President Abraham Lincoln once said, “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.”

Business leaders can “sharpen the axe” of team performance by encouraging open and honest discussions about what their organizations need to continue, stop or start doing. A great leader knows when […]

Training Your Way to Flawless Execution

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Flawless execution must start at the beginning and carry through every subsequent step in customer engagement, sales, and fulfillment process.

Let’s look at a true-life business scenario:

“We are trying to fill positions in our retail locations. We keep identifying the same type of candidates: nice people, willing to do whatever it takes, pleasant, the type […]

Making Smart Promotions

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Many leaders are guilty of making bad promotion decisions. Such decisions are most detrimental in small- to medium-sized companies–where the “ripple-effect” is boundless–versus larger institutions.

Consider the following:

A CEO was walking to her office when she heard yelling. One of her newly-promoted managers was scolding a new hire, just three weeks out of college. The […]

Great Leaders Learn How to Motivate Their People by Learning What Motivates Their People

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When company growth is at the core of a leader’s heartfelt desires, it is necessary to get employees on the same wavelength. It is possible, even when change and growth goals are ambitious, to inspire employees to put forth their best efforts.

Of course, the most important consideration for leaders is to determine what lies […]

Be Sincere When Asking for Feedback

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The CEO of a company operating in a highly-competitive industry with high-maintenance clients who demand 24 x 7 availability and near-instant responsiveness sought employee feedback to foster an environment in which the team could work productively and consistently provide excellent customer care.

The CEO distributed an anonymous “culture survey” to employees, requesting candid feedback in […]