Communication

Guarantee Success with The Relevance Factor™

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In my book, “Break Free From JobJail®: 8 Proven Steps to Freedom,” and when I speak to clients, I always reference The Relevance Factor™, a process and service I have trademarked.

As I explain during the introductory portion of many presentations, when delivering a message to any group of people, on average only 25 percent […]

The Competitive Advantage: When Customer Service Includes Accommodating Service

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It is the end of the year, the month of December 2014, and some auto manufacturers are pushing sales through their respective dealerships like there is no tomorrow. With one week left in the month, you may want to consider obtaining the car you’ve wanted for some time. It’s a buyer’s market to the […]

Holiday Office Party Etiquette

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During the holidays, it’s common for CEOs/owners/business leaders to “treat” employees with a company-wide gathering where employees are encouraged to “let your hair down” and enjoy themselves.

Don’t be fooled by the relaxed atmosphere. It does not imply you have the license to act out of control. One has to remember that they are still […]

The Importance of a Plan B

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All people–fortunately or unfortunately–are dispensable. One person cannot control another person and, should they quit tomorrow, there is little a boss can do beyond having a contingency plan in place. Good leaders need to shift their paradigm to accepting circumstances may never change and always have a Plan B.

An illustration:

On a Thursday, approximately five […]

Want to be Client-Centric? Start Within

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In today’s uncertain economy, fear continues to affect employees every day, causing them to act in selfish ways and to lose sight of desired company and team outcomes. In an effort to get employees out of the WIIFM (What’s In It For Me) mindset, a leader should start by asking, “Whom do we treat […]

Setting and Getting to Your Goal

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Dave Kohl, professor emeritus at Virginia Tech, says that people who regularly write down their goals earn nine times as much over their lifetimes as the people who do not. However, 80 percent of Americans say they don’t have goals. Additionally, there is another 16 percent of Americans who say they do have goals, […]

What are they really saying? The “Unsaid” Message

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I can assure you that what a person says may be one thing, but their actions are closer to the truth.

Recently, I was assisting a client with the hiring of a manager level position. The partner in this company was very impressed with the applicant after the interview and after receiving some feedback from […]

Be Guided by Abundance…there is plenty for all!

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The changing of the guard has begun. Members of “Generation Y” (born between 1982 and 2000) are permeating the workforce, creating cultural shifts in our business environments. While many “tenured” business folk believe in not quitting until the job’s done—not to imply this is (or was) necessarily the right or only way—this next generation […]

Five Ways to Improve Your Position in the Workplace

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Are you friendly? Can you support someone else’s purpose? Can you care about or are you concerned about others (such as your supervisor or associates) and what’s important to them? Are you authentic and honest? Can you live outside of your ego/self-image to fulfill someone else’s objectives and requests?

These are important qualities to have […]

Want Respect? Show Respect

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A CEO who wanted to show employees appreciation for their “stick-to-it” attitudes, dependability, and loyalty during tough economic times–but didn’t know how—distributed a survey. The result was an overwhelming request from the employees for an on-site barbeque lunch.

The CEO has a manager coordinate the event. This manager understands the employees well and knows they […]