Culture

See the ‘Hero’ In Everyday Players

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According to Pew Research Center analysis of U.S. Census Bureau data released in May 2015, more than one-in-three American workers today are Millennials (adults ages 18 to 34). As of 2015, Millennials surpassed Generation X to become the largest share of the American workforce.

Additionally, as many businesses are discovering, more baby boomers are leaving the workforce. Thus, not […]

Great Leaders Know When to ‘Sharpen the Axe’

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President Abraham Lincoln once said, “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.”

Business leaders can “sharpen the axe” of team performance by encouraging open and honest discussions about what their organizations need to continue, stop or start doing. A great leader knows when […]

Great Leaders Should be Prepared to Reap What They Sow

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Every company has the potential to have an employee that delivers a lot to the bottom line, but creates a toxic environment that can harm the overall culture. Great leaders who avoid addressing such an issue run the risk of having to live with their choices. I found this to be the case with […]

Making Smart Promotions

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Many leaders are guilty of making bad promotion decisions. Such decisions are most detrimental in small- to medium-sized companies–where the “ripple-effect” is boundless–versus larger institutions.

Consider the following:

A CEO was walking to her office when she heard yelling. One of her newly-promoted managers was scolding a new hire, just three weeks out of college. The […]

Great Leaders Learn How to Motivate Their People by Learning What Motivates Their People

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When company growth is at the core of a leader’s heartfelt desires, it is necessary to get employees on the same wavelength. It is possible, even when change and growth goals are ambitious, to inspire employees to put forth their best efforts.

Of course, the most important consideration for leaders is to determine what lies […]

Learning to Love Your Job by Loving Yourself

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American workers spend approximately 65 percent or more of their waking hours working employed by someone, whether they enjoy it or not. Think about that. Think about spending approximately two of every three waking hours in an environment that does not support you, choosing to work in a job that does not build upon […]

Be Sincere When Asking for Feedback

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The CEO of a company operating in a highly-competitive industry with high-maintenance clients who demand 24 x 7 availability and near-instant responsiveness sought employee feedback to foster an environment in which the team could work productively and consistently provide excellent customer care.

The CEO distributed an anonymous “culture survey” to employees, requesting candid feedback in […]

The Competitive Advantage: When Customer Service Includes Accommodating Service

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It is the end of the year, the month of December 2014, and some auto manufacturers are pushing sales through their respective dealerships like there is no tomorrow. With one week left in the month, you may want to consider obtaining the car you’ve wanted for some time. It’s a buyer’s market to the […]

Integrating New Hires

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Key hires must be acclimated to new environments, company strategy and your organizational mission as quickly as possible. How a company brings new people on board is vital to building a foundation for long-term success. When it is not done correctly, problems can ensue and persist.

Consider the following:

Sam was being groomed for promotion from […]

Holiday Office Party Etiquette

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During the holidays, it’s common for CEOs/owners/business leaders to “treat” employees with a company-wide gathering where employees are encouraged to “let your hair down” and enjoy themselves.

Don’t be fooled by the relaxed atmosphere. It does not imply you have the license to act out of control. One has to remember that they are still […]