Be Sincere When Asking for Feedback

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The CEO of a company operating in a highly-competitive industry with high-maintenance clients who demand 24 x 7 availability and near-instant responsiveness sought employee feedback to foster an environment in which the team could work productively and consistently provide excellent customer care.

The CEO distributed an anonymous “culture survey” to employees, requesting candid feedback in […]

Guarantee Success with The Relevance Factor™

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In my book, “Break Free From JobJail®: 8 Proven Steps to Freedom,” and when I speak to clients, I always reference The Relevance Factor™, a process and service I have trademarked.

As I explain during the introductory portion of many presentations, when delivering a message to any group of people, on average only 25 percent […]

Great Leaders Don’t Let Loyalty Get In The Way of Success

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I have a client who started a company out of her living room. She began with herself and two close friends and now the company has grown, on average, 10 percent per year for the last six years. Currently the company is situated in two cities, it is growing and thriving. It is a […]

Employees Transitioning to Entrepreneur: Beware!

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Your idea is great! Your purpose is awesome! You have strategic outcomes and heart-felt desires! Becoming a founder or head of your own company, it is necessary to be a leader of others.

This concept is simple, the activities to be that leader are not all easy. To be a successful leader in a startup, […]

Successes Come From Failures

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In my experiences I have encountered people who sometimes get downhearted and upset when they have done something wrong on the job that they consider a failure. What many people do not realize is how much failure plays a part in their ultimate success.

I often refer to the life of Abraham Lincoln, one of […]

The Importance of a Plan B

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All people–fortunately or unfortunately–are dispensable. One person cannot control another person and, should they quit tomorrow, there is little a boss can do beyond having a contingency plan in place. Good leaders need to shift their paradigm to accepting circumstances may never change and always have a Plan B.

An illustration:

On a Thursday, approximately five […]

Want to be Client-Centric? Start Within

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In today’s uncertain economy, fear continues to affect employees every day, causing them to act in selfish ways and to lose sight of desired company and team outcomes. In an effort to get employees out of the WIIFM (What’s In It For Me) mindset, a leader should start by asking, “Whom do we treat […]

Setting and Getting to Your Goal

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Dave Kohl, professor emeritus at Virginia Tech, says that people who regularly write down their goals earn nine times as much over their lifetimes as the people who do not. However, 80 percent of Americans say they don’t have goals. Additionally, there is another 16 percent of Americans who say they do have goals, […]

Be Guided by Abundance…there is plenty for all!

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The changing of the guard has begun. Members of “Generation Y” (born between 1982 and 2000) are permeating the workforce, creating cultural shifts in our business environments. While many “tenured” business folk believe in not quitting until the job’s done—not to imply this is (or was) necessarily the right or only way—this next generation […]

StartUps Only: Invest in a Consultant/Advisor

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For most startups, the first rule of business is: as fast as you can, generate more revenue than you spend. There are consultants/advisors that are adept at this effort and are worthy to add as a team member to the startup mission as a third-party participant. Using a consultant/advisor should be more top of […]